CustomEyes - Lee's Summit

Your Lee's Summit Eye Doctor

On the corner of NE Ralph Powell Rd. and NE Akin Dr.

3660 Northeast Ralph Powell Road
Schedule an Exam Today

About CustomEyes - Lee's Summit

We offer three locations to serve you better! When it comes to eye care and eyewear in Kansas City, you have more than a few options. We believe the reason people come to CustomEyes boils down to comfort, care, and convenience. We ensure our patients never feel like just a name or the next appointment.

We offer specialty eye care services to all our patients. These include treatment for dry eye, fittings for scleral contact lenses, and vision therapy.

Current Promotion Schedule Eye Exam

3660 Northeast Ralph Powell Road



Patient Reviews
4.8
391 Reviews
5
4
3
2
1
- Jun. 25, 2025
Update: The customer service response has been incredible. The team at CustomEyes almost immediately... saw this review and made a dedicated effort to reach out and resolve. I would like to give a special shoutout to Dr. Aaron Cheng who has guided this process from the beginning. He was dedicated to finding resolution and consistently updated me on their progress. I am updating my review from 2 stars to 5 because of the power of impeccable customer care. Thank you to everyone at CustomEyes for working towards a solution. I am sincerely grateful and we will continue to be loyal customers. ————————— I have been a customer of CustomEyes - Lee’s Summit for over two years and have LOVED having Dr. Ali as my doctor. However, I will no longer be a customer due to issues with their admin staff. I scheduled an appointment for floaters via their online schedule system for a Saturday date. However, their staff called me and informed me that my appointment reasoning was rather urgent and they’d like to see me the next day. When I arrived to my appointment, I was informed that my insurance was showing up as inactive in their system. It’s the same insurance I used for my annual visit earlier in the year and it was not a new card. I called my insurance provider and they confirmed my coverage was active with no termination date. The agent spoke to the front desk admin on speakerphone and was tersely told that it does not matter what my coverage is, if it shows up as inactive in their system there is nothing she can do. I was at a complete loss. Upset that the front desk admin would offer no help knowing that my insurance is active, knowing that they are in-network because it was used earlier in the year, and knowing that the day before my appointment they ran my insurance and it showed inactive (she told me as much) - yet they didn’t call to inform me ahead of time. I was told I could keep the appointment and pay out of pocket, but it could be $100-$300 and I would have to appeal to my insurance to see if they would reimburse me. I left the office in tears because I’d been given the impression that my reason for the appointment was urgent and could require immediate action and I was barred from answers because of an admin issue. I was given little support and no forewarning that when I showed up, the admin staff was well aware I had a flag on my insurance by their system and may be required to pay out of pocket. It felt like a bait and switch and betrayal of customer confidence. They are losing not only my business, but my husband’s as well due to this negligence. I’ll miss Dr. Ali so much, and hope that she somehow sees this review and raises important questions internally as to why her patient was not offered greater support and why their system suddenly failed to accept insurance where there was never a previous issue.
- Apr. 16, 2025
Edit: i left a negative review previously regarding a problem with them. However, this comment now s... how my appreciation to Mr. Aaron Cheng for standing out to resolve my case and take my opinion seriously.

View All 391 Reviews


Our Eye Care Services in Lee's Summit, Missouri

Low vision occurs when a person’s visual acuity is 20/70 or worse, and their vision can’t be fixed with glasses or contacts. Find out how an eye doctor can help.

View Low Vision

From updating your eyeglasses prescription to detection and treatment of eye diseases, comprehensive eye exams are important for continued visual health.

View Comprehensive Eye Exams

During a contact lens exam, your eye doctor will check if you are a good candidate for contacts and find the best type of contacts for your needs..

View Contact Lens Exams

Clear vision is an essential part of a child’s healthy development and learning. Regular pediatric eye exams can help detect and treat common issues.

View Pediatric Eye Care

Eye diseases such as glaucoma and macular degeneration can cause severe loss of vision if not diagnosed and treated early. Our eye care team can help.

View Eye Disease Management

If cataracts go untreated, they can cause total blindness in the affected eye. We can help with co-management of your cataract removal surgery.

View Cataract Surgery Co-Management

Over 50% of people living with glaucoma don’t know they have the disease as it shows no symptoms. Early detection and treatment can prevent blindness.

View Glaucoma Treatment

Macular degeneration can cause severe central vision loss if not detected and treated early on. We can help preserve your vision.

View Macular Degeneration

Astigmatism can cause vision problems such as blurred or double vision at all distances. Find out what you can do to correct astigmatism and see your best.

View Astigmatism Treatment

The ups and downs of diabetes can be difficult to navigate. How can diabetes affect your eyes? How can you and your eye doctor keep them healthy?

View Diabetic Retinopathy

Presbyopia is a normal part of aging. If you’re past 40 and notice you can’t read up close, our eye doctors may be able to help.

View Presbyopia Treatment

optomap imaging technology is setting a new standard for preventive eye health measures.

View Optomap Retinal Imaging

Orthokeratology is a non-invasive vision correction alternative to LASIK. Put in the specialty lenses while you sleep, and experience better vision in the morning.

View Orthokeratology (CRT & VST)

InfantSEE is a program that provides free comprehensive eye exams to infants 6-12 months old, regardless of a family’s financial status.

View InfantSEE®

Eye emergencies such as severe pain in the eye, or foreign objects puncturing the eye require immediate attention. Contact us immediately.

View Emergency Eye Care

While vision can change drastically in the senior years, these changes shouldn't have to impair one's quality of life. The earlier these problems are detected and treated, the more likely proper eye care can help you retain good vision.

View Senior Vision

LASIK and refractive surgery are great ways to say goodbye to contacts and glasses for good. Find out if you’re a good candidate.

View LASIK Co-Management

Eyeglasses & Frames

Designer Frames

Designer Frames

Our extensive optical section offers a wide variety of eyeglass frames in every style, material & design. Come visit us today to see for yourself!

Our expert optical team can find just the right pair of glasses for you to be confident and look your best.

View Sunglasses

Lens coatings improve visual comfort, make it easier to clean your glasses and ensure your lenses last longer. Coatings include anti-scratch, anti-reflective, photochromatic and UV / blue light filters.

View Lens Treatments

Contact Lenses

Order Contacts

Contact Lens Fitting

We offer a wide range of contact lens options from dailies, monthly to multifocal contact lenses for crystal clear vision and superior comfort.

During a contact lens exam, your eye doctor will check if you are a good candidate for contacts and find the best type of contacts for your needs.

View Eye Exams for Contact Lenses

Health & Wellness

EyePromise Vitamins®

EyePromise Vitamins®

The #1 doctor-recommended vitamin company with the most innovative, highest-quality eye vitamins available.